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The museum is temporarily closed in response to the COVID-19 pandemic. Learn more

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The American Girl Benefit Sale, run by Madison Children’s Museum, offers great deals on authentic American Girl dolls, accessories, and books — all for a good cause!

Please note, tickets are SOLD OUT for the 2020 benefits sale and no additional tickets will be released.
All shoppers must have a ticket.

All benefit sale inventory is generously donated by American Girl and Mattel, and all proceeds support the work of Madison Children’s Museum and American Girl’s Fund for Children, which supports charitable programs for children in the Madison area. The sale is not run by American Girl or Mattel.

For Non-Ticketholders:

We are sorry we cannot accommodate additional shoppers for this year’s benefit sale. Please join us for 2021, when we hope we can return to our normal, in-person format. Subscribe to our email newsletter below to get updates, including when tickets for the 2021 sale will be sold.

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For Current Ticketholders:

The 2020 Benefit Sale will take place online Saturday, July 25, and Sunday, July 26. All orders will be shipped to the purchaser several weeks after the sale. There will be no in-person events or pick-up for the sale this year. (For more details, please see the news below.)

The ticket refund window and the ticket transfer window have closed.

To check your ticket times OR transfer tickets to someone else use our new MyAGBS online tool. Access MyAGBS via the message we sent on June 26 to your email address OR use the link below to resend an email to yourself with your personalized MyAGBS link.

Send MyAGBS Link

About MyAGBS: Each ticketholder has a personalized MyAGBS page, tied to your email address, to view and control your tickets. You can bookmark it for convenience, but DO NOT SHARE YOUR PAGE! Whoever has your MyAGBS page URL can control your tickets and transfer them to somebody else, so please be careful.

Important Changes to the 2020 American Girl Benefit Sale

There are many details to resolve, but here is the general overview of what you can expect for the 2020 benefit sale. Updates will be sent by email and posted to our Facebook page.


  • Ticket sales for the 2020 American Girl Benefit Sale ran from March 18-23, 2020. Owing to the COVID-19 pandemic, ticket sales did not reopen as planned. We hoped the change to online would allow us to resume selling tickets, but after taking inventory of our available product, we didn’t feel we could ensure a good experience for a larger group. Nor was it fair to make thousands of people compete for a handful of additional tickets. No additional tickets will be sold.
  • All shoppers MUST have a ticket to shop in this year’s sale.
  • There will not be a free-ticket period on Sunday, or open entry, as there were with in-person sales in previous years.

Sale Date & Format

  • The sale will take place online on July 25 & 26. We’re moving the date by a few weeks to allow enough time to conduct inventory and build the online shopping portal.
    • Saturday presale ticket holders will shop on Saturday, July 25
    • Sunday presale ticket holders will shop on Sunday, July 26
  • Access to shopping online will be in the same order as your ticketed entry times.
  • All times are in the US CENTRAL TIME ZONE.
  • As with previous sales, on Sunday there will be additional markdowns and limit changes. We are still working out the logistics of how those discounts will be made available in this new, online format.
  • All shoppers MUST already have a ticket. We will not be giving away free tickets for Sunday entry, as in previous years.

Shopping & Shipping

  • Quantity limits will be in effect, just as at the physical sale.
  • One ticket allows one online purchase of a shopping cart of goods, honoring all quantity limits. A second ticket allows another online purchase, with refreshed quantity limits, and so on.
  • All purchases made during the benefit sale will be shipped to the purchaser. We are unable to offer any in-person or curbside pickup, even for local buyers. Shipping costs will be calculated during checkout and included in your purchase total at the time of checkout.
  • We can ship to any US address (non-PO box, non-APO) which is registered with your payment card.  If the shipping address does not match an address registered with your payment card, your card will be declined. (Tip: You can usually add an extra address to your payment card. Just contact the card issuer ahead of time!)
  • We are not able to offer international shipping.
  • Each order has to be shipped separately. Individual tickets cannot be combined to create one big order for the purposes of saving on shipping. Shoppers who hold multiple tickets for the same day, or who have tickets for both Saturday and Sunday will have each of their orders shipped separately.
  • Your exact shipping cost for your order is calculated at checkout, and you will pay that exact amount. Your shipping cost is based on the spatial volume of your order, your order’s weight, and how far you live from Madison, WI, so it will vary for every single order. For that reason, we cannot provide a calculator or an estimate of your likely shipping costs. Rates will likely be similar to if you individually brought the same order into a UPS store and had it packed and shipped the same distance.


  • As in previous years, we cannot confirm in advance which items will or will not be available for sale at this year’s benefit sale. Some information on items may be released during the week of the sale.
  • All of our product is donated by American Girl/Mattel and comes from their overstock or returned merchandise. Quantities vary widely.
  • All dolls are inspected by our volunteers and care is taken to ensure the dolls are in “like new” condition, just as in previous years. All products are sold AS IS, with no returns or exchanges.
  • Dolls may come with or without some small accessories. We will not be able to confirm the exact accessories or outfits for each individual doll.
  • Packaging may be imperfect. We focus on the quality of the product, not the box.
  • Dolls & Friends Pajama Party kits will be available in limited quantities. Each kit will include a Bitty Baby doll, special craft project supplies, and an invitation to participate in an exclusive online video party in the fall; exact date(s) will be listed.

Ticket Refunds

There was a limited refund window for ticket holders from June 8 through June 15.

The refund window closed after June 15, after which there will be no further refunds issued. All refunds have been processed.

Transferring Presale Tickets

There was a limited window for ticket holders to transfer their tickets to another person, from June 26 through July 7. No further transfers will be processed.

Why Isn’t This System Perfect?

We ask for your patience and understanding during this process; while we have extensive experience running an in-person event, moving logistics online requires a major overhaul. The survey data was very helpful, but it also underlined how every choice we make would please some while disappointing others. There is no perfect solution to the problem of how to transform a beloved event in uncertain and shifting times.

As a reminder, the Benefit Sale is NOT run by American Girl; we are a small group of volunteers and a few staff members from Madison Children’s Museum. And this year we are an even more limited number of individuals. Please remember that the benefit sale is just that: a benefit event, more like a bigger version of a PTA bake sale than a polished, corporate operation. Your participation isn’t just about getting discounted American Girl items; it is about providing vital funding for charities that serve children at a time when funding is harder than ever to come by. Thank you so much for being a part of Dolls Doing Good.

We are trying to do the best we can despite the very unusual circumstances. Thank you for your patience, understanding, and support.

Get More Information About the Sale:

Rules & Regulations

Still looking for more info?

We are short-staffed due to the pandemic, so we deeply appreciate your kind patience and understanding. Thank you.


If you have any questions that can’t be answered with the information on this site, please contact us via email. Also, there is a wonderful community of veteran sale-goers and sale volunteers on our Facebook page. They are generally very generous with their time and willing to give advice. We highly recommend liking the page and joining that community.

For ticketing support questions

If you have questions or concerns, contact us as soon as possible. All help requests are time-stamped. We will respond to your question as soon as possible. Regardless of your method, be sure to provide your full name, phone number, email address, order number (if applicable), and a description of your issue.

Please contact us via the methods below:

  1. Email (fastest response)
  2. Send a direct message to the American Girl Benefit Sale Facebook page (posts to our wall or comments on posts might not be seen)

Get the Latest News

Get information and updates on merchandise and more by subscribing to our email list or follow us on Facebook.


For media inquiries, email the Madison Children’s Museum’s communications team.

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