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Museum Hours: Tuesday - Sunday 9:30 a.m. - 5 p.m.

Give now to support the Access for Everyone Spring Fund Drive!

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Museum Hours: Tuesday - Sunday 9:30 a.m. - 5 p.m.

Ticketing, Event Cancellation, and Refund Policies

For questions, or to submit transfer or refund requests, contact the registrar by email.

Madison Children's Museum Paint Wall


If Madison Children’s Museum cancels a program, registrants may transfer to another program of equal or lesser value, subject to availability, or receive a full refund of the program registration fee. Please allow a minimum of three weeks for refund processing; cancelled programs will be refunded a la carte.


Ticketed Events

(Adult Swim, after-hours events, single-day programs, etc.; see the American Girl Benefit Sale section for AGBS policies)

Event tickets are non-refundable, but most tickets are transferable, subject to museum and event policy:

If your tickets were delivered via eTicket, you may transfer your tickets to another attendee by giving them either the eTicket link or a printed copy of the ticket. Tickets may only be used once, so please exercise caution when sharing your eTicket link; MCM is not responsible for any mishandling of eTickets that results in an attendee being unable to check in for a ticketed event.

If you requested that your tickets be held at will-call, and you would like to change the name on your will-call reservation before 12 p.m. on the date of the event, please submit your request to the registrar by email; transfer requests must include your order number, phone number, the original attendee’s full name, and the full name, email address, and phone number of the person to whom you would like to transfer your ticket(s.) After 12 p.m. on the date of the event, we will make every effort to assist you, but cannot guarantee ticket transferal. For last-minute transfer requests, please contact the registrar by phone, at (608) 256-6445 ext. 156.

Event tickets sold or issued by Madison Children’s Museum may not be resold or traded for more than the face value of the ticket; MCM reserves the right to revoke or refuse to honor tickets that have been resold for more than their face value.


Registered Programs

(camps, multi-week workshops and classes, etc.)

Requests for registration cancellation or program transfer must be submitted by email, and are subject to museum policy:

If your request for program transfer or withdrawal is received…

  • at least one month before the first day of the program session, you may choose to transfer to another program session, of equal or lesser value, space permitting, or receive a refund of the program registration fee, less a 15% administrative charge.
  • at least two weeks before the first day of the program session, you may choose to transfer to another program session, of equal or lesser value, space permitting, or receive a refund of the program registration fee, less a 50% administrative charge.
  • at least one week before the first day of the program session, you may transfer to another program session, of equal or lesser value, space permitting; no refunds will be issued.
  • less than one week before the first day of the program session, no transfer or refund requests will be honored.

American Girl Benefit Sale (AGBS)

(this section applies exclusively to the annual American Girl Benefit Sale)

AGBS tickets are non-refundable and ticket orders are non-transferable (all tickets held at will-call must be picked up by the person in whose name the ticket order was placed.)

All attendees will be required to present an original, numbered ticket at the door to gain admission to the Sale. Each ticket may only be used to enter the sale once; re-entry will not be permitted.

Entry tickets are only valid for the entry date and time printed on the ticket. Due to high volumes of attendees, entry may be delayed beyond the entry time printed on the ticket; entry groups will only be admitted in the order determined by their original entry time.

AGBS tickets may not be resold or traded for more than the face value of the ticket; MCM reserves the right to revoke or refuse to honor tickets that have been resold for more than their face value.

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