General admission tickets purchased at the museum must be used immediately, and are valid strictly on the date of purchase.

Tickets purchased online are delivered via email, are valid for a particular date, and must be displayed (on paper or phone) for scanning to gain admission to the museum. If you can’t locate your ticket email after looking in your spam/junk folders, type “barcoded tickets” into your email search box. If you still can’t find your ticket email, reach out to us: contact@madisonchildrensmuseum.org

Tickets are non-refundable, but are transferable. To transfer or gift your tickets to another person, simply give them your eTicket link or a printed copy of the ticket(s). Note that tickets may be used only once, so ticket holders should exercise caution when sharing their eTicket link. MCM is not responsible for any mishandling of eTickets resulting in an attendee being unable to redeem their ticket(s).

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(after-hours events, single-day workshops, etc.)

Event tickets are non-refundable, but most tickets are transferable, subject to museum and event policy:

If your tickets were purchased online, you may transfer your tickets to another attendee by giving them either the eTicket link included in your order confirmation email, or a printed copy of the ticket. Tickets may be used only once, so please exercise caution when sharing your eTicket link; MCM is not responsible for any mishandling of eTickets that results in an attendee being unable to check in for a ticketed event.

If your tickets are being held at will-call, and you would like to change the name on your will-call reservation before 12 pm on the date of the event, please submit your request to the registrar by email; transfer requests must include your order number, phone number, the original attendee’s full name, and the full name, email address, and phone number of the person to whom you would like to transfer your ticket(s.) After 12 pm on the date of the event, we will make every effort to assist you, but cannot guarantee ticket transferal.

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Adult Swim tickets are non-refundable.

Adult Swim tickets may be transferred simply by giving the printed barcodes or the ticket link to a new attendee.

Adult Swim tickets may be rescheduled to the next upcoming Swim if the purchaser contacts MCM before the event date. Rescheduling is not possible if contacted on or after the event date. Include your name and order number when emailing us: contact@madisonchildrensmuseum.org

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(camps, multi-week workshops, recurring classes, etc.)

Requests for registration cancellation or program transfer must be submitted by email, and are subject to museum policy:

If your request for program transfer or withdrawal is received…

• at least one month before the first day of the program session, you may choose to transfer to another program session, of equal or lesser value, space permitting, or receive a refund of the program registration fee, less a 15% administrative charge.
• at least two weeks before the first day of the program session, you may choose to transfer to another program session, of equal or lesser value, space permitting, or receive a refund of the program registration fee, less a 50% administrative charge.
• at least one week before the first day of the program session, you may transfer to another program session, of equal or lesser value, space permitting; no refunds will be issued.
• less than one week before the first day of the program session, no transfer or refund requests will be honored.

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(gift shop sales, event merchandise)

MCM merchandise purchase may be returned for a full refund within 30 days of purchase.

An original purchase receipt must be presented at the time of return to qualify for a refund. All refunds will be issued via the payment method used to place the original order, e.g. credit card purchases will be refunded via credit card, etc.

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