Open Thursdays–Sundays, 9 am–4 pm. Walk-up tickets available most days or reserve advance tickets for guaranteed entry

Thursday–Sunday, 9 am–4 pm

Open Thursdays–Sundays, 9 am–4 pm. Walk-up tickets available most days or reserve advance tickets for guaranteed entry

Visit the Museum 608.256.6445 Find Us
Thursday–Sunday, 9 am–4 pm

Rules & Regulations
for Sale Attendees

Note: the rules and regulations below were designed for in-person benefit sales and some may not be applicable to the 2020 and 2021 online sales.

All attendees at the American Girl Benefit Sale must abide by the rules & regulations listed below. Failure to do so may result in denial of entry to the sale, removal from sale grounds, and restriction from participating in future sales.

Our goal is to ensure a safe, pleasant experience for all American Girl Benefit Sale participants, volunteers, and staff.

  • Please DO NOT contact American Girl or Mattel regarding this sale. The sale is run solely by Madison Children’s Museum staff and volunteers. We cannot accept coupons or gift cards issued by American Girl or Mattel.
  • Madison Children’s Museum does not ship, hold, or accept telephone orders. All orders must be placed in person at the American Girl Benefit Sale, during posted sale hours. Our local UPS store will staff a booth where you can ship your own purchases.
  • All persons entering the sale area must have a ticket. This includes children (over age three) and support people assisting those with mobility difficulties.
  • Children under the age of three are not permitted in the sale area. This includes infants in carriers. Their safety is our concern. Please plan to have another adult care for your child outside the warehouse.
  • You may enter the sale area once per ticket. Please double-check your shopping list before you check out; you will not be able to reenter the sale without another ticket. You may not present more than one ticket during a single checkout to increase your purchase limits.
  • Sale entry times may be delayed at times due to warehouse overcrowding. We try to run on time; however, we will not admit more shoppers into the warehouse than can be safely and reasonably accommodated. We will be posting real-time updates on the line and entry times.
  • No wheeled devices are allowed in the warehouse, except for wheelchairs and other devices to help people with mobility issues. This includes strollers, wagons, and wheeled luggage. You must be able to carry all your purchases. Please realize the space in the warehouse is extremely crowded. It is best to be able to walk independently or bring someone to help you through the crowd.
  • A current, valid disability parking permit must be displayed for disabled parking. We are not able to provide a special time for entry for those with mobility challenges. If you need assistance, you will be able to wait near the warehouse door at checkout, rather than stand in line. Please let a volunteer know if you are not able to stand for long periods.
  • No animals are permitted on the sale grounds, with the exception of trained service animals.
  • Previously purchased dolls are not permitted in the sale area. As many dolls are sold in open boxes, we do not want to mistake your current doll friend for merchandise. A “doll daycare” area is provided for your doll to wait until you have finished shopping. Use of the doll daycare is at your own risk.
  • There are NO returns! Items are refurbished returns and overstock and sold “as is.”Please check all your purchases in the warehouse so you don’t get any unpleasant surprises when you get home. Be sure to count all your purchases and double-check your receipt before you depart.
  • Smoking is not allowed in the warehouse or on the grounds. Vaping and the use of smokeless tobacco products are also prohibited.
  • We reserve the right to cancel tickets which have been purchased in violation of our guidelines. This includes tickets which have been purchased in excess of our per-household ticket limits, or tickets which have been resold for more than face value plus shipping. Canceled tickets may not be used for sale entry.
  • The American Girl Benefit Sale is a private event. Any person who fails to obey the rules listed above, or who engages in disruptive or abusive behavior, may be asked to leave the sale grounds at any time
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