Now open for members, open to the public 6/24. Get tickets.

Tuesday–Sunday, 9 am–4 pm

Now open for members, open to the public 6/24. Get tickets.

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Tuesday–Sunday, 9 am–4 pm

Reopening Information for Museum Members

Many thanks to all of our members who have been waiting patiently for the museum to reopen this past year. Your support and encouragement has kept our staff and volunteers going. We are overjoyed to welcome you back into the museum this June.
From June 3 to June 20, admission will be available for museum members only during our “soft opening” period. It’s like our Member Mornings, but on a much larger scale! Read below for important information for members on reserving tickets, new entry procedures, and membership extensions.
Reserve Member Tickets
Update 6/1: Members may now reserve additional tickets for multiple visits during the soft opening period.
Not a member yet? Buy a member online and access member tickets immediately.

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Important dates for members

      • Thursday, May 27, Members receive an email with a link to reserve soft-opening tickets. This link will only be provided by email initially and will be posted to the museum’s website later
      • June 3–23, Thursdays–Sundays, MCM Soft Opening, for members only. Ticket reservations required
      • Wednesday, June 9, additional tickets for June 10–13 released with first notification going to members on the waitlist
      • Wednesday, June 16, additional tickets for June 17–20 released with first notification going to members on the waitlist
      • Thursday, June 17, tickets for admission for June 24 and later released, with separate ticket blocks for members and non-members, with early access going to members on the waitlist
      • June 24 and on, Thursday–Sunday, Museum open to members and the public, ticket reservations required

How to visit this summer (for museum members)

Obtain advance tickets
Advance tickets are required for members and the general public alike this summer while the museum is limiting operations to facilitate COVID-19 safety measures. Member tickets are free. Tickets must be reserved online, first via the link sent by email on May 27 and then later directly through our website.

Tickets will be sent to you via email and can be saved to your phone via the Apple Wallet or Google Pay apps. You may also print the ticket on paper.

Babies under one-year-old do not need advanced tickets.

Tickets are for a specific date and entry time
Your ticket will be for a specific entry hour, and you are welcome to arrive any time during that hour. (Example: If your ticket time is 10 a.m., then you can arrive any time before 11 a.m. with no problem.) The date is firm—your ticket is valid only on the stated date.

Member tickets are free and must be reserved in advance
When you successfully log into the website and our system recognizes your active membership, you will be able to reserve free tickets. For June 3–23 visits, only members may reserve tickets. After June 24, when the museum opens to the general public, some tickets in every entry group will still be reserved for members.

You may only reserve tickets for members (adults and children) named on your membership. If you want to bring visitors not named on your membership, use a guest pass (see below). Members may now reserve tickets for additional visits during the soft opening period.

 

Members may use guest passes to bring non-member friends and family
Family, Family Plus, and Wonder Maker level memberships include guest passes. Guest passes are are an exception to the online-tickets-only rule. Bring your guests with you to the front desk to check them in. Guests must visit with a member.

Parties with more than 6 members listed on their membership:
Our ticketing web page cannot support more than the 6 members listed on standard memberships. If you have previously paid to have additional members on your membership, you should claim your first 6 tickets here, then bring everyone to the museum on your visit day. Tickets will be issued for your additional members at the front desk. We will not turn any members of your party away.

Find your check-in line in the museum

  • The express line is for holders of barcoded tickets and allows for fast, low-contact admission. Have your barcode ready—on your smartphone or print it out
  • The general line is for visitors seeking discount tickets, walk-up tickets, members using guest passes, or with other questions
In both lines, allow for six-foot spacing between you and others. Remember that masks are required for everyone ages three and up.
Cancellations and refunds
Exchanges can only be made if tickets for your preferred time are available on our web calendar at the time of processing. Exchanges must be requested at least 48 hours in advance of your originally scheduled visit.
See the front desk for a reentry pass/stamp
Once admitted you can stay and play as long as you want. If you need to leave, please check in at our front desk to receive a pass or stamp for same-day reentry.
Give us feedback when you leave
Every visitor who reserves tickets online will receive an after-visit survey via email. Please take a moment to fill out the short survey and help us refine and improve the museum experience. Visitors will also be asked for quick, in-person feedback at the end of your visit. Tell us about your experience and give us your ideas!

 


A note of caution: please do not promise your children they can visit the museum until you’ve secured tickets! 

We don’t want to disappoint children, but we also know that now isn’t the time to encourage crowding. As we’ve detailed above, we’ll start with lower capacities and increase as we go. It’s likely that the initial batch of soft open member tickets will sell out.

If you cannot get tickets during the initial release, put yourself on the waitlist. You will be notified first about any additional soft open tickets we make available (likely on Wednesdays, June 9 & 16). Anyone still on the waitlist will receive early access to member tickets for when the museum reopens to the public starting June 24. We want to make sure that you and your family can get back to playing in the museum as quickly and safely as possible.

 


Membership Extensions

We want you to receive the full value of your membership, so we have adjusted your expiration date to compensate for our span of closure. Please check your recent emails for your adjusted expiration date.

How your adjustment was determined

For Dual, Family Access, Family, and Family Plus memberships

Active memberships were paused as of March 2020 — when we closed our doors to the public. The amount of time left on your membership when we reopen in June 2021 is the same amount that you had back when we closed our doors in March 2020. 

For existing First-Time Parent memberships:

All First-Time Parent memberships in effect when we closed our doors on March 2020 will expire on August 31, 2021, OR when the child turns 18 months old—whichever comes LATER. 

Many thanks to our members!

Thank you for your patience and your continued support of MCM. If you would like to support the museum now, please consider making a gift to the museum or renewing your membership early.

If you have questions about your specific membership or circumstance, please send us an email.

For general information about the museum reopening see our COVID-19 Response page.

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